1.     A _________ is a collection of people who come together to accomplish a specific goal.

Committee

Task force

Command force

Team

Team

Command force

Task force

Committee

2.     A(n) ______ is a formal group of members who interact at a high level and work together intensely to achieve a common group goal.

Team

Command group

Interest group

Self- managed work group

Interest group

Command group

Self- managed work group

Team

3.     A _________ is a collection of organizational members who enjoy each other's company and socialize with each other (often both on and off the job).

Friendship group

Command group

Team

Task force

Team

Task force

Command group

Friendship group

4.     Group _________ is the shared belief group members have about the ability of the group to achieve its goals and objectives.

Status

Efficacy

Performance

Functioning

Efficacy

Status

Functioning

Performance

5.     Social __________ is the effect the physical presence of others has on an individual's performance.

Facilitation

Pressure

Observation

Influence

Observation

Pressure

Influence

Facilitation

6.     When individuals are stimulated by the presence of other group members, their performance of difficult, complex, or novel tasks and behaviors is ________.

Not affected

Enhanced

Neutralized

Impaired

Impaired

Enhanced

Not affected

Neutralized

7.     Individuals who make above-average contributions to the group are given ________ credit, which is the freedom to violate group norms without being punished.

Irrational

Idiosyncrasy

Incidental

Incremental

Idiosyncrasy

Incremental

Incidental

Irrational

8.     Research shows groups can _______ by allowing members who deviate from the norms to air their views.

Destruct

Benefit

Detonate

Divide

Destruct

Divide

Detonate

Benefit

9.     Conformity is _____ when norms help a group control and influence its members' behavior so that the group can accomplish its goals.

Detrimental

Neutral

Good

Bad

Neutral

Good

Bad

Detrimental

10.   When ________ tactics are used, newcomers must figure out and develop their own way of behaving.

Serial

Disjunctive

Formal

Sequential

Disjunctive

Serial

Formal

Sequential

11.   Every gathering of individuals is a group.

True

False

12.   The last stage of group development is performing.

True

False

13.   The first stage of group development is forming.

True

False

14.   Group function is the work that a group contributes to the accomplishment of organizational goals

True

False

15.   The more important the task performed by a work group, the higher the group's status in the organization.

True

False

16.   When a group has low efficacy, there is nothing that can be done to improve it.

True

False

17.   All of the behaviors expected of a role occupant are the role occupant's functions.

True

False

18.   A large part of a person's role in a group is known in the beginning.

True

False

19.   Development of group rules is usually completed at the beginning of a group.

True

False

20.   When group norms exist, members do not have to waste time wondering what to do in a given situation, as the norms will guide their actions.

True

False

21.   Explain the phenomena known as idiosyncrasy credit.

22.   Explain how member conformity to group norms is beneficial to the group.

23.   How can allowing group members who violate group norms to air their views help the group?